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Privacy policy


Customer Commitment to Data Protection and Privacy
The protection of personal data and customer privacy is of great importance for GConte. In this Privacy Policy we wish to communicate in a clear, concise and transparent manner the collection, use, processing, storage and other of personal data relating to GConte's customers.

For the purposes of this Privacy Policy, "customer of Gconte" means a previous, current and potential customer or user of a product or service offered by GConte, as well as a visitor to our website, a member of a loyalty program or a community.

GConte expresses its commitment to the protection of privacy and data protection by applying the following principles.

GConte uses personal data in compliance with the law, impartially, correctly and transparently.
GConte does not collect personal data other than those strictly necessary, and only for legitimate purposes.
GConte does not keep personal data beyond those strictly necessary, or for a longer period than necessary.
GConte protects personal data with adequate security measures.

Why do we process your data?
We use and process your personal data related to you, for example, when you buy our products online or in-store, when you visit our website or when you contact customer service. Examples of personal data include your full name, address, e-mail address, telephone number, social security number, payment information, purchase, order and usage history, the IP address, Member ID and other specific data as appropriate (for example, the information you communicate to us when you contact our customer service).

Each specific section of this Privacy Policy will inform you about the purposes of each data processing.

Who is responsible for the processing of your personal data?
GConte the main person responsible for the processing of personal data in the context of this Privacy Policy.

In each specific section of this Privacy Policy, we will inform you when the person responsible for the processing of your personal data, as well as the attribution of responsibilities and the methods of execution of rights is GConte.



In some circumstances, the control of data protection and your privacy is shared with third parties, such as banking and financial institutions, postal services or electronic communications providers. For more information, see each specific section of this Privacy Policy.

Where do we process your data?
The personal data we collect from users are normally stored in a country that is part of the European Union or the European Economic Area ("EU / EEA") but could be transferred and processed, if necessary, in a country outside the EU / EEA. Any transfer of personal data will be carried out in accordance with applicable laws and without affecting your legal rights.

Occasionally we may transfer personal data from the EU / EEA to a third country not approved by the European Commission as a safe country for such transfers (adequacy decision). Wherever applicable, GConte will use standard contract clauses to ensure a level of protection similar to that guaranteed within the EU / EEA or other legal basis for the transfer.

Who has access to your data?
Your personal data are available and accessible only by those who need the data to achieve the purposes envisaged for data processing.

Insofar as this is necessary, your personal data may be shared between companies and brands belonging to GConte, with suppliers and sub-contractors (data processor and sub-processor) who carry out certain tasks in the name and on behalf of GConte. and with independent third parties.

In addition, we may also disclose personal data to third parties if we believe that the use or transmission of such information is necessary or advisable for: (i) investigating possible violations of the law; (ii) identify, contact or bring legal action against any person who may be in breach of an agreement entered into with us; (iii) investigate security breaches or cooperate with government authorities in any legal matter; or (iv) to protect our rights, safety or property, including to prevent fraud.

We reserve the right to transfer personal data we hold about in the event that we are involved in a merger or acquisition by a third party, in another business transaction such as a reorganization or if a similar transaction is to be proposed. .

What is the legal basis for the processing?
GConte is not authorized to collect, process, use, store ect, personal data without a valid legal basis. Legitimacy can be based on your consent, a contract, a regulatory requirement or our legitimate interest in business terms. For each specific purpose to the processing of personal data collected, we will inform you of the applicable legal bases, and of the rights you can exercise; if the act of providing personal data is a regulatory requirement or if it is necessary for the finalization of a contract, and if it is mandatory to provide personal data, together with any consequences if the user does not consent to do so.

What rights does the user have?
Right of access:
You have the right to request information about your personal data in our possession at any time. The user can contact theClienti Service, which will provide all personal data by e-mail.


Right to rectification:
You have the right to request the rectification of your personal data if it is found to be incorrect, including the right to be able to complete incomplete personal data.

Right of cancellation:
The user has the right to delete any personal data processed by GConte at any time, except for the following situations:

* there is an open position with Customer Service
* the user has an open order that has not yet been shipped, or has only been partially shipped
* the user has an open debt with GConte, regardless of the payment method
* you are suspected of, or have fraudulently used our services in the past four years
* Your debt has been sold to a third party in the last three years or one year, in the event of the death of the customer
* A credit application has been submitted within the last three months and has been declined
* for any purchase made, we will keep your personal data relating to the transaction, in accordance with accounting rules

Your right to object to processing based on legitimate interest:
The user has the right to object to the processing of personal data based on the legitimate interest of GConte. GConte will not continue to process personal data unless it is able to demonstrate a legitimate basis for the processing, which overrides the interests and rights of the user or for legal reasons.

Right of restriction:
The user has the right to request that GConte limit the processing of personal data in the following circumstances:
* in the event that you object to the processing based on the legitimate interest of GConte, this undertakes to limit this processing of the data while waiting for the legitimate interest to be verified.
* if the user declares that the personal data are incorrect, GConte must limit all processing of such data until their accuracy is verified.
* if the processing is not legitimate, it is possible to oppose the deletion of personal data and request a restriction of their use instead.
* if GConte no longer needs the personal data but they are necessary so that the user can set up a legal defense

How can you exercise your rights?
Data protection is very important to us. For this we have dedicated staff at our Customer Service, able to handle requests regarding the user rights listed above. You can contact them at the address.

If you have a GConte Account, you can exercise your right of access, portability and rectification for your account pages, from which you can also cancel your account.

At a competent supervisory authority:
For any complaints about the ways in which GConte treats and protects your personal data and your privacy, you can, at any time, avail yourself of the right to lodge a complaint with the Italian Privacy Protection Authority or any other supervisory authority present. in your country of residence.

Updates to our Privacy Policy:
We may need updates to our Privacy Policy. The most recent version of the information is always available on our website. Users will be informed of any material changes to the Privacy Policy.

The revision history is reported in the Changes section of this Privacy Policy.